Frequently Asked Questions
What is included in my party favour?
Each Favour Parade product has its own special details! You’ll find information about what’s included, quantities and available options in the product description. We recommend checking these details before ordering so you know exactly what to expect.
Can I personalise my party favours?
Absolutely! Selected products offer personalisation options to make your celebration extra special. Where available, you can choose your preferred options and enter your details on the product page. Please double-check names, spelling and other details before placing your order.
How far in advance should I place my order?
We recommend ordering as early as possible, especially for personalised favours or larger celebrations. This allows time for preparation and delivery. Have a special date coming up? Contact us before ordering so we can discuss your timeframe.
Do you offer shipping across Australia?
We’re based in Adelaide, South Australia. Shipping availability and costs may depend on your location and order size. Please get in touch if you’d like to confirm delivery options for your postcode.
How long will my order take to arrive?
Delivery times depend on your location, the products ordered and whether personalisation is required. Preparation time and shipping time are separate, so we recommend allowing a little extra time before your event. If you’re ordering for a specific date, please contact us beforehand.
How much does shipping cost?
Shipping costs depend on your delivery location and the size and weight of your order. Any applicable shipping charges will be confirmed before your order is finalised, so you’ll know the total cost before paying.
What happens if my order arrives damaged or something is missing?
Oh no! We want your Favour Parade experience to be a happy one. If something arrives damaged, faulty or incomplete, please contact us as soon as possible with your order details and photos, where possible. We’ll help resolve the issue and arrange an appropriate solution.
Do you offer refunds or returns?
We want you to love your purchase! If an item is faulty, damaged or not as described, we’ll work with you to provide an appropriate remedy in accordance with Australian Consumer Law. Change-of-mind returns are not guaranteed, so please contact us to discuss your circumstances before sending anything back.
Can I change or cancel my order after placing it?
We understand that party plans can change! If you need to update or cancel your order, please contact us as soon as possible. Changes may not be possible once preparation or personalisation has begun, but we’ll do our best to help. Your rights under Australian Consumer Law still apply.
Can I order party favours for a large party or special event?
Planning something big? We’d love to hear about it! Whether you’re organising a birthday party, baby shower or another special celebration, get in touch with your requirements, preferred quantities and event date. We can discuss suitable options and what’s possible for your celebration.
