These Terms and Conditions explain how our website works, what to expect when placing an order, and your rights and responsibilities as a customer.
Please read them before making a purchase.
1. About Favour Parade
Favour Parade is an Australian business based in Adelaide, South Australia.
Our website is operated by:
- Business/trading name: Favour Parade
- Australian Business Number (ABN): 79 751 109 259
Throughout these Terms and Conditions, “we”, “us” and “our” refer to the business operating as Favour Parade.
“You” and “your” refer to visitors and customers using our website.
2. Using Our Website
By accessing our website, you agree to use it lawfully and responsibly.
When placing an order, you agree to provide accurate, complete and current information, including your contact details, delivery address and any information needed to prepare your products.
If you are under 18, please obtain permission from a parent or legal guardian before purchasing.
You must not misuse our website, attempt to interfere with its operation, access information without authorisation or use its content for unlawful purposes.
3. Our Products
Favour Parade offers party favours and celebration-related products, with individual details provided on the relevant product pages.
Please read each product description carefully before ordering.
Product listings may explain:
- What is included in the product or package.
- The quantity supplied.
- Available colours, themes or designs.
- Personalisation options, where offered.
- Product materials, dimensions or other specifications, where relevant.
- Any applicable safety information.
- Production or preparation timeframes.
Products, options and availability may change. We will not make a substitution that materially changes an accepted order without discussing an appropriate solution with you.
Product images and colours
We make reasonable efforts to display our products accurately.
Colours and finishes may appear slightly different depending on screen settings, lighting and the characteristics of the materials used.
Where products are handmade, minor individual variations may occur.
These variations do not give us permission to supply products that materially differ from their description, are defective or fail to meet applicable consumer guarantees.
If you have questions about a product, please contact us before ordering.
4. Prices and Payment
All prices displayed on our website are in Australian dollars (AUD).
Our displayed prices include any GST that is legally applicable to the sale. Any delivery charges or other applicable costs will be disclosed before you complete your purchase.
Prices and promotions may change from time to time, but we will not increase the agreed price of an accepted order without your agreement or another lawful basis.
Available payment methods will be shown at checkout.
Payment must be made using an accepted payment method and in accordance with the instructions provided during checkout.
We do not apply prohibited card-payment surcharges.
If an obvious pricing or technical error is identified before an order is accepted, we may contact you to explain the error and offer you the choice of proceeding at the correct price or cancelling the affected order for a full refund of any payment received.
We will not impose a corrected price on an order without your agreement.
5. Placing an Order
Before submitting your order, please review your selected products, quantities, personalisation details, delivery address and final price.
After you place an order, you may receive an automated acknowledgement confirming that your order request has been received.
An automated acknowledgement does not necessarily mean your order has been accepted.
An order is accepted when we expressly confirm acceptance or dispatch the goods, whichever occurs first, unless a different acceptance process is clearly specified during checkout.
If we cannot accept an order because of a genuine stock, production, delivery, technical or other operational issue, we will contact you and arrange an appropriate solution.
If we are unable to fulfil the order and no suitable alternative is agreed, we will refund any amount paid for the affected products.
We may take reasonable steps to verify orders where fraud or unauthorised payment is reasonably suspected.
6. Personalised and Made-to-Order Products
Some Favour Parade products may offer personalisation or be prepared specifically for your order.
Personalisation options may include names, ages, dates, messages, colours, themes or other details shown on the relevant product page.
Please check your information carefully before submitting your order.
Information supplied by customers
You are responsible for reviewing the information you provide, including spelling, dates, quantities, colours and selected options.
We will generally prepare a personalised product using the information supplied and confirmed by you.
If you discover a mistake, contact us as soon as possible.
We will do our best to accommodate a correction where reasonably possible, taking into account whether work has already commenced.
If we make an error that causes the finished product to differ from the agreed instructions, we will assess and resolve the issue in accordance with your rights under Australian Consumer Law.
Design proofs, where offered
For products that include an artwork or design approval process, we may send you a proof before production.
You should review any proof carefully, including spelling, layout, dates, colours and other details, and tell us about any necessary changes before approving it.
Once you approve a proof, further changes may not be possible if production has already started.
Approval of a proof does not remove your statutory rights if a product is faulty, does not match the agreed proof or otherwise fails to meet a consumer guarantee.
Not all products include a design-proof service. Where this service is offered, the applicable process will be explained to you.
7. Changes and Cancellations
We understand that party plans sometimes change.
If you need to amend or cancel your order, please contact us as soon as possible.
Whether a change or cancellation can be accommodated may depend on the type of product, the work already completed, materials already obtained and whether the order has been dispatched.
For personalised or made-to-order products, changes or cancellation may become more difficult once production has commenced.
Any applicable cancellation charge or deduction must be lawful, reasonable, consistent with the terms disclosed to you when ordering and not operate as an unfair penalty.
We will explain any proposed charge or deduction and the basis for it.
Where a cancellation is agreed and a refund is due, we will arrange the refund within a reasonable time.
Nothing in this section limits any right to cancel, reject goods or obtain a remedy under Australian Consumer Law.
8. Preparation and Dispatch
Some products may require additional preparation or production time.
Where applicable, estimated preparation timeframes will be provided on the relevant product page or in our Shipping and Delivery Policy.
Preparation time is different from shipping transit time.
Production timing may also depend on the receipt of complete personalisation information and any required design approval.
If an issue is likely to prevent us from meeting a timeframe we have agreed with you, we will contact you as soon as reasonably practicable to discuss the available options.
9. Shipping and Delivery
Available delivery locations, shipping methods, charges and estimated timeframes are explained in our separate Shipping and Delivery Policy.
Please ensure your delivery address is correct before completing your order.
If you notice an error in your address, contact us immediately. We will try to correct it before dispatch where reasonably possible.
If an incorrect address supplied by you results in additional delivery costs, we may ask you to pay reasonable additional costs before arranging redelivery, provided those costs are explained and agreed.
Delivery estimates
Unless a delivery date has been specifically agreed or guaranteed, published transit estimates are estimates rather than promises that an order will arrive on an exact date.
However, we remain responsible for complying with our contractual obligations and applicable Australian Consumer Law requirements.
Orders for special occasions
We understand that party favours are often needed for a birthday, wedding or other important event.
If your order is needed by a particular date, please tell us before ordering.
We will not treat a requested event date as a guaranteed delivery commitment unless we have expressly confirmed the commitment before accepting the order.
This does not limit your rights arising from any representation or promise we have made, or from Australian Consumer Law.
We recommend allowing sufficient time for preparation and delivery.
10. Lost, Damaged, Delayed or Incorrect Orders
We take care when preparing orders and want your products to arrive safely.
If your order is lost, arrives damaged, contains missing products or is different from what you ordered, please contact us as soon as reasonably possible.
We may ask for your order number, a description of the problem and photographs where available to help us investigate.
Providing photographs is helpful but is not an absolute condition of exercising your statutory consumer rights.
Where appropriate, we will investigate the matter with the delivery provider and arrange a remedy required by law.
We do not automatically exclude responsibility for a delivery problem merely because a parcel has been handed to a courier or postal service.
If you experience an issue, please contact us so we can help resolve it.
11. Returns, Refunds and Replacements
Our separate Returns and Refunds Policy explains how to request assistance with an order and how we handle eligible returns.
Under Australian Consumer Law, customers may be entitled to remedies where products are faulty, unsafe, not as described, not fit for a disclosed purpose or otherwise fail to meet applicable consumer guarantees.
The available remedy depends on the circumstances.
For a major failure, you may be entitled to reject the goods and choose a refund or replacement, along with any other remedies provided by law.
For a minor failure, we are generally entitled to provide an appropriate remedy within a reasonable time. Further rights may arise if this does not occur.
Change of mind
Australian Consumer Law does not generally require businesses to provide refunds simply because a customer changes their mind.
Our voluntary change-of-mind arrangements, once confirmed, will be set out in our Returns and Refunds Policy.
Personalised or made-to-order products may be excluded from voluntary change-of-mind returns, but they remain covered by applicable statutory consumer guarantees.
Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.
12. Product Safety and Suitable Use
Some products may include components or materials requiring particular care or supervision.
Please review any safety information, age recommendations, warnings or instructions provided with a product or on its product page.
Products intended for use by children should be used in accordance with their stated purpose and any applicable safety instructions.
Where adult supervision is recommended or required, please follow those instructions.
Do not assume a product is suitable for a child solely because it is presented as a party favour. Check the relevant product information.
If you have questions about the suitability of a product, please contact us before purchasing.
Nothing in this section removes our obligation to supply products that comply with applicable Australian safety laws and consumer guarantees.
13. Customer-Supplied Artwork and Intellectual Property
If you provide a photograph, illustration, name, logo, design or other material for personalisation, you confirm that you own the material or have the necessary permission to use it for your order.
You grant Favour Parade a limited, non-exclusive permission to use that material solely as reasonably necessary to prepare, produce and fulfil your order.
You retain ownership of any rights you already hold in your supplied material.
We may decline to reproduce material where we reasonably believe doing so would be unlawful or would infringe another person’s rights. If this affects an order, we will discuss the available options and any refund due.
Unless otherwise stated, the original website text, branding, logos, graphics, photography and designs belonging to Favour Parade remain owned by, or licensed to, Favour Parade.
You must not copy or commercially exploit protected Favour Parade content without appropriate permission.
We will not assume permission to publish your photographs, personal information or custom artwork in marketing materials merely because you placed an order.
14. Promotions and Special Offers
From time to time, we may offer promotions or discounts.
Any promotion will be subject to the conditions clearly communicated with that offer, including applicable eligibility requirements, expiry dates or exclusions.
We will not apply undisclosed material restrictions after an order has been accepted.
Promotional offers cannot exclude or diminish your statutory consumer rights.
15. Privacy
We respect the importance of protecting customer information.
Any personal information collected through our website will be handled in accordance with applicable Australian law and our published Privacy Policy.
Our Privacy Policy explains the types of information we collect, the purposes for which we use it, relevant disclosures and how customers can contact us about privacy matters.
Where promotional email or SMS messages are offered, we will comply with applicable marketing consent and unsubscribe requirements.
16. Website Availability and External Services
We aim to keep our website accurate, accessible and functioning properly.
However, temporary interruptions may occasionally occur because of technical issues, maintenance or events outside our reasonable control.
Our website may contain links to third-party websites or services.
We do not control the content or practices of independent third-party websites. Their own terms and privacy policies may apply when you use them.
Nothing in this section removes any obligation Favour Parade has under applicable law.
17. Circumstances Outside Our Reasonable Control
Occasionally, events outside our reasonable control may affect our ability to prepare or deliver an order.
These may include significant transport disruptions, natural disasters, serious supplier interruptions or other unforeseen events.
If such an event materially affects your order, we will take reasonable steps to notify you, explain the circumstances and discuss available solutions.
Any extension, variation, cancellation or refund will be handled according to the agreement between us and your rights under applicable law.
This section does not give Favour Parade an unrestricted right to keep payment for products it does not supply.
18. Liability and Consumer Rights
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.
We do not seek to exclude responsibility where doing so would be unlawful.
Any dispute about losses, refunds, replacement products or other compensation will be considered according to the circumstances and applicable legal requirements.
19. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our business, website operations or legal requirements.
The latest version will show its effective date.
Changes to these Terms will generally apply to orders placed after the updated terms take effect.
We will not use a subsequent website update to remove or reduce rights already agreed for an existing order, unless the change is lawfully agreed or otherwise required by law.
20. Questions, Complaints and Disputes
We want every Favour Parade customer to feel comfortable contacting us if something is not right.
If you have a question or concern about your order, please visit our contact page and contact us.
Please include your order number, where available, and a short description of the issue.
We will review your enquiry and seek to resolve it fairly and within a reasonable time.
If a dispute cannot be resolved directly, you may contact an appropriate consumer protection agency or pursue any other remedy available to you under law.
In South Australia, consumer assistance is available through Consumer and Business Services.
21. Governing Law
These Terms are governed by the laws applicable in South Australia and the Commonwealth of Australia.
Nothing in this section limits any mandatory rights or protections available to consumers under applicable Australian law.
22. Contact Information
For questions about these Terms and Conditions or an order, please contact:
Favour Parade
Suite 3, 316 Wakefield Street,
Adelaide SA 5000, Australia
Thank you for choosing Favour Parade. We’re delighted to be a little part of your celebration!
